July 21, 2008 – Page 1956
Nancy Nielsen, who took over as head of the American Medical Association in June, is comfortable with contradictions — a quality that is already being put to the test in her new job.
Her first major assignment at the powerful 250,000-member doctors’ lobby was directing the organization’s forces in last month’s battle over Medicare physician fees, which put her in direct conflict with major insurers. Ultimately, her group carried the day, and the bill became law last week after Congress overrode President Bush’s veto of the physician-friendly measure.
The AMA leader brought an unusual perspective to the debate, having just ended a four-year term as chief medical officer of Independent Health, a big Buffalo-based health insurer, last year. Then again, Nielsen, just the second woman to head the AMA, also knows the private sector insurance industry from the other side of the fence, as a frustrated would-be claimant. When she was in graduate school in the late 1960s, she could not find insurance coverage for her children.
Nielsen’s eclectic resume will probably also inform her views on the AMA’s next major challenge: positioning itself in a fresh round of discussions about overhauling the U.S. health care system, which could gain serious traction in Congress should Democrats capture the White House in November. And here, too, she looks to defy traditional expectations, steering the physicians lobby historically known as the most fierce opponent of universal health care into a more accommodating policy that aims to expand coverage.
Such views are in keeping with Nielsen’s profile as an internist and insurance industry executive, which colleagues say places a premium on achieving a workable consensus while also advocating for the interests of patients whose voices may not get heard in boardrooms or lobbying confabs.
“She’s a breath of fresh air for the AMA,” said John Rother, policy director for the seniors group AARP. “Her style is warm and personal, which is different than some of the leadership in the past. And secondly, she takes a more reasonable view of some of the issues and seems willing to engage where there’s not agreement, and the engagement is usually productive with her.”
America’s Health Insurance Plans president and chief executive officer Karen Ignagni, whose organization lost the battle over Medicare funds, also praises Nielsen’s candor and energy. “Nancy is the type of individual who calls issues as she sees them,” Ignagni said. “I admire her tenacity, her compassion and her skill.”
Those plaudits are especially striking given the rough-and-tumble exchanges between insurers and doctors over the Medicare bill. On the day Congress voted to override Bush’s veto, Nielsen issued a statement contending that “the only group opposing the legislation is a health insurance lobby eager to protect health plan subsidies and profits.”
Such talk served a dual purpose. Nielsen was able to rally her organization around a bread-and-butter issue, staving off a scheduled 10.6 percent cut in Medicare physicians’ fees for fiscal 2009, and even wresting a modest increase in doctor reimbursements in the bargain. It marked the medical lobby’s latest success averting reimbursement cuts mandated by the 1997 Balanced Budget Act.
At the same time, she firmly allayed doubts from fellow physicians that her background as a part-time insurance industry medical officer would dilute her effectiveness in showdowns with health plans — who wound up having their Medicare reimbursements cut to supply the funds needed for the doctors’ pay hike.
But Ignagni’s cordial remarks could also be chalked up to Nielsen’s distinctive career history. Ignagni, who has represented health insurers for 15 years, collaborated with Nielsen since the doctor joined the AMA leadership ranks in 2000. The pair work on health policy task forces that tackle such issues as the quality of medical care and the plight of the uninsured. And of course, Nielsen was an officer at one of the member insurance plans that Ignagni represents.
Nielsen, 65, stresses that the Medicare fight wasn’t personal. Indeed, she notes, she and Ignagni sat on a steering committee examining the quality of health care onJune 25 — the day before the doctors mounted a failed effort to kill a GOP filibuster on the Senate version of the bill in late June. The two women chatted, Nielsen said — but not about the Medicare payment issue, which their respective professional staffs were bitterly feuding over in the lobbies of Congress.
“This is not about people being cold to one another or threatening,” Nielsen says. “It was clear that she was doing what she need to do and we were going to do what needed to do, and let the forces prevail.”
Nielsen’s tough-but-diplomatic approach will face a far bigger challenge, however, as Congress begins to grapple with how to lower costs throughout the American health care system and to expand access to cover 47 million uninsured Americans.
Nielsen’s perspective is shaped in part by her upbringing and background. The daughter of a plumber in Elkins, W.Va., she came to Washington in the late 1960s, studying microbiology on a fellowship at Catholic University of America. She and her husband had insurance as graduate students, but it excluded family coverage. Two of her five children were born with the assistance of a local community health clinic in Washington, and she paid the family pediatrician out of her own pocket.
Medical emergencies were especially harrowing. Nielsen recalls her frantic efforts in 1968 to get care when her 14-month-old daughter developed a fever of 105.6 degrees. On the advice of her doctor, Nielsen took the toddler to Children’s National Medical Center in Washington.
“It took almost every cent I had for the rest of the month,” Nielsen recalled. “It was the low point of my adult life.”
Nielsen said she sobbed with relief when her doctor asked a nurse to supply her with sample antibiotics, baby formula and diapers. “If he’d written a prescription, I couldn’t have filled it,” she said, “but I was too proud and too ashamed to tell him that.”
In view of that background, it’s not surprising that Nielsen devoted part of her inaugural speech as AMA president to a plea that the physicians’ lobby redouble its efforts to get health coverage for the uninsured.
It was also an unusual call to arms since for decades the AMA was all but synonymous with unyielding opposition to any plan to expand government health coverage. When President Harry S Truman proposed a national health system in the 1940s, physicians fought it, depicting the plan as socialized medicine. In the 1960s, the group recruited Ronald Reagan to record messages opposing a government-run health system. In the 1990s, when first lady
Lately, however, the AMA has softened its stance, as costs throughout the system continue to explode and more Americans go without coverage. The group has been taking part in efforts over the past several years to map out policies to broaden existing health coverage.
One strange-bedfellows coalition of 20 industry trade organizations and consumer groups the AMA participated in began meeting last year to lobby for more money for low-income children’s health coverage; the group recently reorganized in anticipation of a broader health reform debate next year, though the group still doesn’t have a name.
The AMA has a plan to expand coverage, mostly by extending government subsidies to low-income Americans and providing tax credits to buy health policies. But Nielsen said it is only a jumping-off point for future discussions. Physicians will probably always oppose a so-called single payer, in which all bills are paid by the government, but Nielsen said that as long as the efforts focus on a privately run system that’s devoid of anything resembling price controls, her organization would be open to a variety of approaches.
“The truth is there will be compromises,” she said. “If folks don’t like our plans, what’s theirs? We can’t just say, ‘We can’t, we can’t.’ ”
Other players in the health care debate say they welcome Nielsen’s policy of open engagement. Even during the Medicare fight, they note, she showed a penchant for flexibility that came through in small ways: At one point, she bucked some of her members by accepting a provision encouraging doctors to supply prescriptions in e-mail form, for the sake of maintaining momentum behind the broader bill. Older AMA physicians with minimal clerical or computer skills had urged the group to dig in against the provision.
“Nancy called me up and said, ‘Let’s try to get to the bottom of this,’ ” recalled Rother of AARP. “She took the initiative. She’s quite pragmatic and willing to take the larger view.”
The final version of the Medicare law still has the provision — but with language designed to give doctors more incentives and time to adjust. Doctors who use the technology would get bonus payments, starting at 2 percent in 2009 and declining to 0.5 percent by 2013. Doctors would be required to use e-prescribing by 2011; those who don’t use the technology will see their Medicare payments reduced by as much as 2 percent.
Nielsen also was involved in reaching consensus among health insurers, physicians, and New York Attorney General Andrew Cuomo on another ticklish question for the physicians’ lobby: The optimal way for health plans to rate the quality of care provided by physicians. Cuomo had been concerned that insurers were rating doctors based on how inexpensive their costs were. Nielsen provided input so insurers could set new standards, then allow independent groups to monitor their rankings.
Nielsen’s approach gives optimists some additional hope that the AMA will cooperate in plans to overhaul health care next year. Any significant health care initiative will face major challenges to becoming law no matter who is president, but advocates for change say they are pleased that the doctors lobby supports discussions about how to move forward.
Democratic Sen.
The Oregon medical society’s support was crucial in providing credibility for the measure, Wyden said.
“This is not your grandfather’s AMA,” Wyden said. “It was always, ‘Defend the status quo.’ There were just hobgoblins everywhere, and any effort to expand coverage really somehow got acquainted with the monster of socialized medicine.”
Meanwhile, Nielsen, who continues to serve as a senior associate dean at The University at Buffalo School of Medicine and Biomedical Sciences, is still pursuing smaller workable compromises, even at the profession’s retail level. Several weeks ago, she said she got an e-mail from a doctor with a patient who was in a private Medicare insurance plan. The Medicare patient was having trouble getting the insurer to pay for his cholesterol drugs.
Nielsen called the chief medical officer at the plan, telling him, “This shouldn’t happen.” Nielsen learned of the problem on a Saturday night and made the call over the weekend. By Monday evening, the patient had approval to get his drugs.
FOR FURTHER READING: Medicare doctor payment law (


